At DLMarklet, we strive to ensure your complete satisfaction with our house projects and services. We understand that sometimes a purchase may not meet your expectations, and we have established this Refund Policy to address such situations.
This Refund Policy applies to all purchases made through our website at dlmarklet.com and should be read in conjunction with our Terms and Conditions.
Most of our house projects and architectural designs are delivered in digital format. Due to the nature of digital products, which can be easily copied or distributed once downloaded, we have the following refund policy for digital products:
If you have purchased a digital product but have not yet downloaded any of the files, you may request a full refund within 14 days of the purchase date. To qualify for this refund, our system must confirm that no files have been accessed or downloaded.
Once you have downloaded any part of a digital product, we generally do not offer refunds except in the following circumstances:
For digital products that have been customized according to your specific requirements, no refunds are available once the customization process has begun, unless there are technical errors in the delivered files as described above.
For physical products (such as printed plans or materials):
You may return physical products within 14 days of delivery for a full refund of the purchase price, provided that:
You are responsible for the cost of return shipping unless the product was delivered damaged or incorrect. Return shipping must be done using a tracked service to ensure that we can verify receipt of the returned items.
Refunds for physical products will be processed within 14 days of our receipt of the returned items and confirmation that they meet the conditions stated above.
For consultation services, custom design services, or other non-product services:
If you cancel a service before we have begun providing it, you will receive a full refund of any amounts paid.
If you cancel a service after we have begun providing it, but before completion, you will receive a partial refund based on the proportion of the service that has not yet been delivered, less a 20% administration fee.
Once a service has been fully delivered, refunds are generally not available unless the service failed to meet the specifications agreed upon in writing before the service commenced.
Refunds will be issued using the same payment method used for the original purchase:
Please note that while we process refunds promptly, the time it takes for the refund to appear in your account depends on your financial institution and is beyond our control.
The following are not eligible for refunds under any circumstances:
This Refund Policy does not affect your statutory rights as a consumer under UK law. If you are purchasing as a consumer, you have certain legal rights regarding the return of items that cannot be excluded by our policy.
In the UK, consumers have the right to cancel a contract for the supply of digital content not supplied on a tangible medium (like downloadable house plans) within 14 days without giving any reason, but this right expires once the performance of the contract has begun with your express consent and acknowledgment that you will lose your right of cancellation.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
If you have any questions about this Refund Policy or would like to request a refund, please contact us:
Our customer service team is available Monday through Friday, 9:00 AM to 5:30 PM GMT, excluding public holidays.